Your purchase will usually ship with in 1 - 3 days of your order being placed.
November -December it may take up to 5 days because of the large increase in order that time of the year.

International customers, Etsy now collects VAT at the point of purchase for orders under the £135 threshold. I do not collect VAT. I am not responsible for any VAT that is not collected by Etsy. You will be responsible for any taxes, customs fees, VAT, or other amounts levied by your home country. Please check with your Customs office and/or Postal Service if you are concerned about possible tariffs.
THIS IS ESPECIALLY IMPORTANT FOR UK BUYERS! You should be prepared for the possibility of paying 20% VAT(if it is not collected by Etsy at the point of purchase) plus a Royal Mail fee of at least £8 upon receipt.
Any customs and duties charges or VAT charges are the sole responsibility of the buyer.

Yes! I accept returns as long as the item is UNUSED, returned in the same condition as it was sent, and you contact me about the return within 10 days of receiving the item.

You will receive a refund of the purchase price only, shipping will not be refunded. You pay the return shipping. If your order contained "free shipping" the actual shipping costs will be deducted from your refund.

I self-insure my packages. This means each item has an extra $0.25 included in the shipping price to cover insurance. If your package is lost or damaged by the postal service please contact me right away.

If your package is lost I require a waiting period of 2 weeks after the estimated arrival date for domestic packages, and 3 weeks after the estimated arrival date for international packages before refunds will be given. This waiting period is standard in the insurance industry and necessary to be sure that the package is not simply delayed. Do not wait this long before contacting me though, as there are things I can do during the waiting period to look for your package! Lost packages will be refunded in full

I am required by law to collect sales taxes for all purchases made in the state of Nevada. In Nevada each county charges a different tax rate. The way etsy sets up sales tax collections makes it difficult to get the correct rate charged for each individual county. To make things simple I will be charging you the highest tax rate in the state, 8.15%, after the transaction(or each quarter) I will calculate the correct percentage for your county and refund you the difference, if there is one.

The sizes are in inches. If you are not sure of your neck size you will need to measure the outside of your shirt collar, NOT your bare neck.

If you usually use centimeters here is a handy converter: http://www.bing.com/search?q=convert+centimeters+to+inches&src=IE-SearchBox&FORM=IESR02&pc=EUPP_